Last updated: 06 January 2026
Thank you for shopping with ZenSound. We value customer satisfaction and aim to provide a fair, transparent, and hassle-free refunds and returns process. This policy outlines the conditions, procedures, and timelines for returning products and receiving refunds when you purchase from https://zensound.niitlearning.in/.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product must be unused, unworn, and in its original condition
- The product must be returned in its original packaging, including all accessories, manuals, cables, ear tips, and inserts
- The return request must be initiated within 7 days of delivery
- Proof of purchase (order confirmation or invoice) is required
Due to hygiene and safety reasons, used or opened earbuds/IEMs are not eligible for return, unless the product is defective or damaged upon arrival.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, worn, or altered
- Items returned without original packaging or missing accessories
- Products damaged due to misuse, mishandling, or improper storage
- Returns requested after the 7-day return window
- Products marked as Final Sale or Non-Returnable (if applicable)
3. Defective or Damaged Products
If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.
To process such requests, we may require:
- Clear photos or videos of the product and packaging
- Order number and purchase details
Once verified, we will offer one of the following:
- Replacement (subject to stock availability)
- Full refund
- Store credit (if mutually agreed)
4. How to Initiate a Return
To start a return, please follow these steps:
- Email us at jp.zensound@gmail.com
- Include the following details:
- Order number
- Reason for return
- Photos or videos (if applicable)
- Our support team will review your request and provide return approval along with return instructions
Returns sent without prior approval may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the product is defective or incorrectly delivered
- Shipping fees are non-refundable
- We recommend using a trackable shipping service, as ZenSound is not responsible for lost or undelivered return shipments
6. Refund Process & Timeframe
Once we receive and inspect the returned product:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account
7. Partial Refunds (If Applicable)
Partial refunds may be issued in cases such as:
- Missing accessories or packaging
- Minor signs of use
- Damage not caused by manufacturing defects
The final refund amount will be determined after inspection.
8. Order Cancellations
- Orders can be cancelled before shipment by contacting us immediately
- Once the order has been shipped, cancellation is no longer possible and the return policy will apply
9. Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different product, please return the original item (if eligible) and place a new order.
10. International Orders
For international orders:
- Customers are responsible for return shipping and any applicable customs duties or taxes
- Original shipping charges, customs fees, and import taxes are non-refundable
11. Contact Information
For any questions regarding returns or refunds, please contact us:
Email: jp.zensound@gmail.com
Business Name: ZenSound
Website: https://zensound.niitlearning.in/
Address:
292-1246, Koyanagicho,
Shimogyo-ku, Kyoto-shi,
Kyoto, Japan
12. Policy Updates
ZenSound reserves the right to update or modify this Refunds & Returns Policy at any time. Any changes will be posted on this page with the updated effective date.